Privacy and Cookies Policy

1. Website Usage

   Please read these Terms and Conditions carefully before using the Greyhound Retail website and our content on social media platforms, including Facebook, Instagram, YouTube, and Twitter, as well as www.greyhoundlubricants.co.za. By accessing and using our website, you agree to these Terms and Conditions, along with all applicable South African and international laws governing the Internet and website use. If you disagree with any terms, please discontinue the use of our website and social media channels.

2. Website Content

   The content on this site, including logos, structural layout, product displays, trademarks, write-ups, visuals, and menus, is owned by Greyhound Group Holdings and its affiliated companies and brands. This content is protected under copyright, trademark, and other intellectual property rights laws. Unauthorized use is prohibited unless explicit written permission is obtained from Greyhound Group Holdings.

3. Privacy Policy

   • Information Collection: We collect information during your registration or use of advanced features on the site. The types of information collected are specified on the web page where it is collected. Additionally, we may collect your IP address and use cookies, depending on your browser settings.
   • Purpose of Collection: We collect information to personalize and enhance your online experience. Based on your selections in our data protection questionnaire, we may provide you with information about related products and services. You can update your preferences at any time.
   • Disclosure of Information: Information shared with third parties for service delivery and disclosed if legally required or in case of Terms and Conditions breach.
   • Data Protection: Compliant with POPIA, committed to safeguarding personal information. Greyhound Group Holdings is committed to safeguarding personal information and adhering to privacy standards.
   • Security: Some sections of our site use SSL encryption for data security. However, no internet transmission can be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot ensure the security of the information you transmit to us.
   • Automated Decisions: Our website uses automated processes for certain operations, including our billing system. These automated decisions are primarily related to transaction processing, payment verification, and fraud prevention. We ensure that these processes are secure and comply with data protection standards. While they operate without human intervention, they are designed to streamline and safeguard your online transactions. If you have concerns or queries regarding our automated processes, please contact us through our Contact Form.
   • Accessing and Updating Your Information: You have the right to access and correct your personal information. For these requests, please contact us through our Contact Form on the website.

4. Cookies Policy

   • What Are Cookies: Cookies are small text files placed on your device when you visit our website. They help in remembering your preferences and improving your experience.
   • Use of Cookies: We use cookies to understand site usage, provide personalized content, and facilitate certain website functionalities.
   • Types of Cookies Used: This includes session cookies (temporary) and persistent cookies (remain after the browser is closed), as well as first-party (set by the website visited) and third-party cookies (set by a third party).
   • Managing Cookies: You have the ability to accept, decline, or remove cookies through your web browser settings, but this may impact your website experience.
   • Consent: By using our website, you consent to the use of cookies in accordance with this policy.

5. Additional Notes

   • Contact Information: For privacy-related concerns or inquiries, contact us via our Contact Form.
   • Policy Updates: Notification of significant changes, with user consent where required by law.
   • International Data Transfers: While Greyhound Group Holdings primarily operates and markets within South Africa, our website is accessible worldwide. Any personal data collected from users outside of South Africa is managed with the utmost care and in line with global best practices for data protection. We aim to uphold the same stringent standards of data protection for all our users, irrespective of their location. Should you have specific queries about how your data is managed, please reach out to us via our Contact Form.
   • Children’s Privacy: Website not designed for children; no intentional collection of minor’s data.
   • Legal Compliance and Regular Updates: This policy adheres to current legal requirements and will be updated to reflect any future legal changes.